User Flows

From cold start to active session in under 60 seconds.

1. Navigate to clinic URL.
2. Redirected to Cognito login page.
3. Enter credentials + MFA code.
4. Redirected to Dashboard.
5. Review today's schedule and alerts.
6. Click "Start Session" on first appointment.

Everything from pre-session prep to AI summary — homework is assigned during the session so it is captured in the notes and included in the AI summary.

1. Open patient card from schedule.
2. Review previous session summary and longitudinal signals.
3. Click "Start Session" — timer begins, recording starts (if enabled).
4. Take notes in the structured template.
5. Assign homework during the session — captured in session notes.
6. Click "End Session".
7. If recording exists: transcription runs (live or post).
8. Click "Generate Summary" — AI drafts summary including the assigned homework.
9. Review, edit, and approve summary.

Configuring channels, homework, and AI chat for a new patient.

1. Open patient card → Communications tab.
2. Toggle on preferred channels (WhatsApp, email).
3. Click "+ Add Assignment" — describe homework, set due date.
4. Set follow-up: "Ping via WhatsApp every 2 days until done".
5. Optionally enable AI chat.
6. Define allowed topics, daily message cap, escalation keywords.
7. Save — system begins sending at the next scheduled window.

What happens when a critical alert is raised and the caregiver doesn't respond immediately.

1. Trigger event occurs (a caregiver-defined keyword appears in patient chat, overdue flag, manual risk flag).
2. Alert created and logged.
3. WhatsApp message sent immediately.
4. 10-minute response window opens.
5. If acknowledged: chain stops, logged as resolved.
6. If not: email fires.
7. 10 more minutes — if still no response: outbound phone call.
8. All steps logged in audit trail with timestamps.

From raw session data to a PDF in the referring physician's inbox.

1. Open patient card → Reports.
2. Click "New Report".
3. Choose template type.
4. Toggle sections on/off, set date range.
5. Add recipients from patient contacts.
6. Click "Generate PDF".
7. Review preview.
8. Click "Send".
9. Delivery confirmation logged on patient card.